Describe the stages and process of a typical sale or lease transaction.
Recognise customers’ expectations of salespersons.
Be cognisant of the role and functions of salespersons (e.g. in terms of introduction, instrumentality and effective cause) and the knowledge and skill sets required of them from marketing and negotiation to assisting clients in entering into a contract for sale or lease.
Use available resources to verify details (ownership and encumbrances, if any) of property, e.g. Integrated Land Information Service (INLIS), Real Estate Information System (REALIS), HDB Infoweb.
Keep abreast of the latest developments in the property market, and government legislation and regulations pertaining to estate agency work including but not limited to
Building Maintenance and Strata Management Act (BMSMA)
Housing and Development Act
Housing Developers (Control and Licensing) Act and Rules
Sale of Commercial Properties Act and Rules
Planning Act and Rules
Immigration Act
Land Acquisition Act
Land Titles (Strata) Act
Residential Property Act
Oaths and Declarations Act pertaining to penalty for false declaration of transaction prices
Conveyancing and Law of Property (Conveyancing) Rules 2011
Personal Data Protection Act 2012
Anti-Money Laundering/Countering of Terrorist Financing Obligations